Quick answer: You can cancel Xfinity internet by calling 1-800-XFINITY, using the Xfinity Assistant live chat, visiting a local store, or submitting a cancellation request via their website. But there’s a little more to it than that—especially if you want to avoid extra fees or equipment charges.
So, you’ve made the decision—you’re ready to cancel your Xfinity internet. Maybe you’re moving. Maybe you’re switching providers. Or maybe you’re just tired of paying for a service that isn’t delivering what you need. Whatever your reason, I’ve got your back.
Now, if you’ve ever tried to cancel a service like cable or internet before, you already know—it’s rarely as simple as hitting a big red “Cancel” button. But don’t worry. I’ll walk you through it step by step, share a few tips (and a personal story), and help you avoid the common headaches that come with breaking up with Xfinity.
First, Ask Yourself: Do You Really Want to Cancel?
This might sound odd, but hear me out. Sometimes folks get frustrated with slow speeds, billing issues, or random outages. But before you go all-in on canceling, try asking:
- Is there a better plan I can switch to?
- Can a technician come out and fix the issue?
- Is another provider in my area actually better?
I once nearly canceled my Xfinity internet just because my bill kept creeping up. After one phone call (and a little bit of patience), I ended up with a faster plan at a lower price. Go figure.
That said, if you’ve made up your mind, keep reading. You’re not alone—and you’re definitely not stuck.
Know Your Contract (and Any Early Termination Fees)
This is where a lot of folks get tripped up.
If you’re on a month-to-month plan, great—cancel any time. But if you’re locked into a contract, things might get pricey. Xfinity’s early termination fees (ETFs) can be up to $10 for each remaining month on your agreement.
Let’s say you’ve got 8 months left. That’s an $80 fee. Ouch.
Check your account online or call customer support to confirm your plan details. It’s better to know upfront than to get blindsided.
Also read: Top 10 Best Internet Speed Testing Tools
Choose How You Want to Cancel
Here are your options—ranked from easiest to most hassle (in my opinion):
📞 1. Call Xfinity Support
- Dial 1-800-XFINITY (1-800-934-6489)
- Say “cancel service” when prompted
- Be ready to talk to a retention rep (aka the “please don’t leave us” team)
They’ll likely offer you deals, try to keep you around, or at least slow you down with a bunch of questions. If you’re determined, stay polite but firm. It helps to say something like:
“I appreciate the offer, but I’ve already made other arrangements. I just need to complete the cancellation.”
💬 2. Use the Xfinity Assistant (Chat)
This can be faster than a call, and some users report less pressure from retention reps.
- Go to Xfinity cancellation page
- Use the chat option with the Xfinity Assistant
- Type something like “cancel internet” and follow the steps
It might redirect you to an agent, but that’s okay—it still saves you from holding music.
🏬 3. Visit an Xfinity Store
If you’re near one, this can be effective—especially if you want to return equipment right away.
- Bring your ID and account number
- Don’t forget your modem, router, or any leased equipment
- Ask for a receipt for returned items and cancellation confirmation
This method can actually feel the most “real” because you leave with paperwork in hand.
📝 4. Submit an Online Cancellation Request
Xfinity now offers a digital form (hallelujah), but it still might involve a follow-up call.
- Fill out the cancellation request at: xfinity.com/cancel
- Expect someone to call or email you to verify
It’s better than nothing, but not exactly a one-click goodbye.
Return Your Equipment (Don’t Skip This!)
This part is critical. Xfinity will charge you hefty fees if you don’t return any leased gear. Here’s how to avoid that:
- Return in-store: Bring everything to your nearest Xfinity store.
- Return by UPS: Xfinity lets you print a prepaid shipping label from your account. Drop the package off at any UPS store.
✅ Always get a receipt or tracking number. I had a friend once who swore they returned their modem, but couldn’t prove it—and got charged over $200.
Also read: How To Boost Internet Speed On Android Phone (14 Best Ways)
Double-Check Your Final Bill
After cancellation, log into your account and check the final bill.
Look for:
- Any surprise fees
- Charges for unreturned equipment (even if you did return it!)
- Pro-rated charges (you should only pay for the days you used)
If anything seems off, call support and ask for an itemized explanation.
Confirm You’re Actually Canceled
Yes, it sounds obvious—but this part matters.
A week or two after canceling, log into your account or call Xfinity to make sure your account is officially closed. You don’t want a random auto-renew or billing issue showing up a month later.
And just to be safe, disable autopay on your account. I’ve seen folks get charged for “phantom” services after they thought everything was done.
Don’t Forget to Shop Around!
Now that you’re free from Xfinity, you’ve got options. Take a moment to compare other ISPs in your area. Some great alternatives include:
- T-Mobile 5G Home Internet – No contracts, no hidden fees
- Verizon Fios – Fiber speeds and solid reliability
- AT&T Internet Air – A newer fixed wireless option
- Local fiber providers – Often cheaper and faster if available
If you’re moving, use sites like Allconnect or HighSpeedInternet.com to compare based on your zip code.
One Last Thing: Don’t Burn Bridges
Even if you’re frustrated (and hey, I get it), try to stay calm and polite with the reps. You might need a letter of account closure later for another provider or a landlord. And who knows—you might return to Xfinity someday if they improve their game.
I know it can be a pain, but canceling Xfinity doesn’t have to be a nightmare. Take it step by step, know your rights, and keep records of everything.
TL;DR – Quick Steps to Cancel Xfinity Internet
- Check your contract – Look for early termination fees.
- Choose how to cancel – Phone, chat, online, or in-store.
- Return all equipment – Use UPS or drop it off.
- Verify final billing – Look for surprise charges.
- Confirm cancellation – Don’t assume it’s done.
- Explore new providers – You might find a better deal.
FAQs About Canceling Xfinity Internet
Can I cancel Xfinity without calling?
Yes, but they may still follow up with a call. Chat and online requests are available, but confirmation is usually manual.
Is there a cancellation fee?
If you’re under a contract, yes—usually up to $10 per remaining month.
How long does it take to cancel?
Once confirmed, cancellation can take 24–48 hours to reflect on your account.
What if I don’t return equipment?
Expect a charge of $100–$300 depending on what wasn’t returned.
Can I cancel Xfinity if I’m moving?
Absolutely. Just make sure to let them know so they don’t try to transfer your service instead.
