Xfinity WiFi No Internet Connection, Instant Fixes

At times it becomes more annoying when the internet connectivity goes too low while you need to use it. Frequent users of Xfinity Wi-Fi can attest that in some instances, the internet could be still connected but not the internet. The effect of this is usually intensely felt, especially if you were attending to something that is too urgent.

What is that the worse cause of the real issue is difficult to detective. Therefore, it will be more challenging to come up with a better way to fix the problem. Luckily enough, I have composed some of the causes of the problem and how you can address it.

Xfinity WiFi No Internet Access, How to Fix?

1) Restart the Wi-Fi Router

If you encounter the problem of “Connected but no internet” with your internet, then the most basic solution is to restart your network router. The procedure is simple; you need to turn off the router for a few seconds then turn it on again.

If you have Xfinity App, then you can also use it to restart your router by following the following steps;

  1. Open your Xfinity My Account App.
  2. Select the Internet option.
  3. Choose Modem/Router.
  4. Click on the Restart this Device option.

Once you are through with restarting the router, give it a few minutes to turn on and check the internet connectivity in your devices. If your device is unable to connect to the internet, you need to consider other methods available to fix the issue.

2) Restart Gateway

Restarting the Gateway is another most common means of solving the no internet access problems. You need to apply this procedure to power off your Gateway for some minutes and then turn it on again. After you turn it on, check whether the devices can access the internet; if not, then another way to fix the problem will be inevitable.

3) Troubleshooting the device you are using

When there is a particular device with a problem accessing the internet, your Xfinity xFi offers you troubleshooting options using the following steps;

  1. Log in to xFi either through the mobile app or the website.
  2. Select the Connect tab.
  3. From the list of devices displayed, select the device that is having problems. Make sure the device you’re troubleshooting is connected to the network and that it’s not in sleep or power-saving mode.
  4. Select Troubleshoot Device.
  5. Choose the activity in which you are experiencing difficulty. xFi will check the device’s connectivity and advise you on how to proceed.
  6. After you’ve completed the steps, you can either retest Signal Strength or try the activity again. Carry on in this manner until the network connectivity problem has been rectified.

4) Clear Cache

The Cache files are normally coming up through the operating system of your device. When accumulated in your devices, Cache files may start to interfere with the smooth connection of the internet.

Most of the cache files are a result of browsing on the internet, and also, some programs with a massive amount of data tend to accumulate in the cache files. These excess files demand to be regularly clear, especially when your device starts to show connected but with no internet issues.

5) Run a Ping test

#For Windows 7 or Upper;

  1. Launch the command prompt.
  2. Type ping -t and press Enter.
  3. The output should run for almost one minute and then stop by pressing “Ctrl + C.”
  4.  Check how often a Request timed out message appears in the output and that the time=XXms component of each reply is as short as possible, ideally less than 100ms.
  5.  Right-click the mark, move it over the text, copy it by pressing Enter, and then paste the ping result into your post for more assistance.

#For Mac OS X;

  1. Open Applications > Utilities > Network Utility and select the Ping tab.
  2. Start the ping with an address like and set a number of pings of around 100.
  3.  When it’s done, copy and paste the results into your post for further information.

Optimal ping results would show extremely few missed packets (less than 3%). It indicates data loss if your ping test returns several “Request Timed Out” responses or if the delay is 100 ms or longer.

6) Run Traceroute test

#For Windows 7 and upper:

  1. Open CMD.
  2. Input tracert and press Enter.
  3. You’ll see a complete trace notification after it’s finished. Right-click, mark, drag over the text, and press Enter to copy.

#For MAC OS X:

  1. Go to Applications > Utilities > Network Utility and choose the Traceroute tab.
  2. Enter an address like and start the trace.
  3. Once it is done, copy and paste the results into your post for further help.

7) Check hardware connection

In other instances, a tiny cause might give you a headache, thinking of very complex procedures in fixing the problem. The no internet problem can also be a result of some cables which are not correctly fixed. Ensure before employing tough measures, you check on all the cables, F connectors, splitters, fastener, coax, and any other hardware. These connectors must be in stable condition to ensure the internet does not cause problems.

8) Replace the router

When you find out that your device is in the capacity to connect to the network even without using the router, then it means the real problem is the router; if you are in a position to fix the problem with the router, then do so or consider permanently replacing the router.

Frequently Asked Questions (FAQ)


Following the steps given above, your internet connectivity will be well fixed and ensure you perform your task without disturbance. If there is an outage of the internet in the area, then it might be beyond your control. To provide better internet strength, you should place the Gateway in an upright position at an elevated position.