Why iPhone Touch Screen Not Working? – Reasons and Fixes

It is quite unusual for iPhone’s touch screen to fail to react to the touch when you press it. Sliding your finger over the screen will do nothing, and pressing it for some time does nothing either. In short, the screen becomes insensitive to any touch. The fact that the iPhone touch screen not working when you touch it indicates that something has gone wrong. This problem can be frustrating, and those people who have gone through it can attest to it.

When your iPhone’s touchscreen isn’t operating properly, then accessing anything on that gadget becomes impossible. Although the screen that doesn’t respond at all or reacts only occasionally might be unpleasant and upsetting, there are several simple solutions you can try to get it working again quickly and easily.

This guide brings you the simple ways you can use to fix an iPhone touchscreen that has stopped working. When dealing with an insensitive iPhone screen, you have two options: a simple reboot or the more drastic alternative of contacting Apple customer care.

Reasons Why is My iPhone Touch Screen Not Working;

The troubleshooting procedures listed below may greatly assist an insensitive iPhone screen. Various reasons:

  1. Software errors
  2. Screen or iPhone damage
  3. An accumulation of crud
  4. And other factors, are the main cause of an insensitive touchscreen.

How to Fix an Insensitive iPhone Screen?

The instructions here can be quite useful for an iPhone that doesn’t react well to touches, and the screen doesn’t appear to be working. Following these ways, many users appreciated those steps are really worked. So, confidently I can say that your problem will be solved. However, if you are facing touchscreen freeze problems, then these are the possible methods and tips to fix the iPhone touchscreen not working problem.

iPhone Touch Screen Not Working

1) Ensure your fingers and screen are clean

One of the reasons your iPhone screen is not functioning well might be due to some dirt accumulating on your fingers or on the screen itself. Check if these areas are clean first before your try other methods. If your phone has a screen guard or case, you should first remove it before going ahead with your troubleshooting process.

It’s advisable to check your iPhone’s screen in strong direct illumination while tilting it slightly to uncover any noticeable crud, food, residues, and other debris that may be affecting the display. On hotter days when sunscreen is more prevalent, you may notice your iPhone’s touchscreen becoming responding incorrectly. Keep the iPhone screen clean and free of anything that can compromise its ability to sense your touch accurately. Cleaning the iPhone’s screen using a soft cloth is usually good, but sometimes you require a little moist cloth to remove sticky dirt.

If you use a stylus, a pen, or any other input device, ensure it is clean and dry. If your hands are moist, you may have problems with the touch screen if you have dehydrated skin or callouses. Keep your hands clean and dry when using the screen.

2) Cold reboot your iPhone

If your iPhone has screen issues, restarting it will automatically fix the issues. However, cold rebooting will fix the issue fast than restarting. It is also easy, depending on the version of your iPhone. The following is the procedure of cold rebooting different iPhones:

Try a forced restart
  • iPhone 7 and late version: Cold rebooting these versions does not need you to click the home button. You will need to press the power and low volume buttons simultaneously until your iPhone display the Apple symbol.
  • iPhone 6s and earlier versions: For these versions, you will need to click the power and home button at the same time until it displays the apple logo.

Cold rebooting helps to repair software problems such as freezing software apps and iOS. After performing the rebooting, the screen should start functioning well again.

3) Uninstall and upgrade apps with issues

Your iPhone can experience touchscreen issues due to some apps on your iPhones. In most cases, the iPhone experiences touch issues when you open that particular app because the app freezes. For this case, you deal with the app but not a touchscreen. If you experience this problem, the first thing you need to do is click the home button to enable you to quit the app. Sometimes when you do this, the screen will start responding again as long as you’re not clicking the app.

However, your iPhone may continue experiencing the touch issue even after clicking the home button. At this point, try updating the app first. Go to the apple store, search for the available update for that app and then install it. This should automatically fix the issue if the app needs to be updated.

If the problem persists even after updating the app, delete it and reinstall it again. After reinstalling, open it once again to confirm the problem is fixed. If the touch issue repeats itself, it means the app has issues. Try to check with other apps to see if the screen problem still persists in other apps. If the app is not important to you, you can uninstall it entirely from your phone.

4) Clean up your iPhone storage

The storage issue is very serious not only to iPhone but also to other phones and devices. When the storage is full, the phone automatically starts to misbehave. The first sign is usually the responding rate of your screen. Sometimes the phone may freeze (hung) and stay for an hour without responding.

Go to your iPhone settings and click storage and then manage storage. If your iPhone has less than a hundred MB, it means that the screen issue is due to the storage issue. In most cases, the iOS performance is determined by the space. If there is less space, it will perform poorly and slowly.

Storage issues can even make the home button not respond to touches. Also, clearing junk files and cached cookies in your iPhone can help you to free some space. The cached cookies are from apps that use the data connection to operate, such as Twitter, Facebook, Instagram, Spotify, etc. if your iPhone is full, these apps will give you a hard time when using them.

The best way to free up some space is by installing unused apps. After clearing up the space, restart your phone to check if the issue is fixed.

What do You do if Your iPhone Screen is Cracked?

Every person knows this because a cracked iPhone screen will be insensitive to touches or sense only in some parts. This also applies to damaged iPhones; they will not function as well as the screen.

An iPhone fails to touch, or the whole phone might be ruined if the water spills on it. The possibility of loose internal parts after dropping off the iPhone increases the likelihood that the touch screen will not function properly.

When the iPhone has visual damage, the touch screen may stop functioning. The damage is likely the source of the problem. It is recommended that you take your iPhone to a qualified repair facility or an Apple shop for evaluation.

What do You do if All The Above Solutions Don’t Solve Your Touch Screen Issues?

The iPhone touch screen not working issue may persist even after performing the above reboot solution. At this point, you will have to back it up and recover it using iCloud or iTunes. This is an advanced method that you can’t do yourself unless you are a software specialist. You can contact iPhone repair specialists; they will help you through the process successfully.

When you discover that your phone does not load anything past the apple logo, the problem is not the screen but the operating system. In this case, you will have to look for an app software expert to recover your iPhone. iPhone recovery or restore can be made using DFU restore.

Frequently Asked Questions (FAQ)


iPhone touch screen not working is a common problem that many people face. If you try all the above solutions, but none works, you can reach out to the apple store, apple support, or legal apple devices repair center. They will examine your phone problem and fix it. It could be hardware issues or other problems that you ignored. Meanwhile, try the above solution for the iPhone touch screen not working and see which one solves your problem.